Refund Policy

Last Updated: January 15, 2025

1. Our Commitment to Customer Satisfaction

At MathLearnHub, we are committed to providing high-quality educational content and ensuring customer satisfaction. We understand that purchasing an online course is an investment in your education, and we want you to feel confident in your decision. This Refund Policy outlines the terms and conditions under which refunds are granted.

2. Eligibility for Refunds

2.1 Standard Refund Period

You may request a full refund within 30 days of your course purchase if:

• You have accessed less than 30% of the course content
• You have not completed or downloaded significant course materials
• You have not received a completion certificate
• The course does not meet the description provided at purchase
• You experience technical issues that prevent access and we cannot resolve them

2.2 Refund Conditions

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 30 days of the original purchase date
• You provide a valid reason for the refund request
• You have not violated our Terms and Conditions
• You have not previously received refunds for multiple courses (refund abuse)
• The purchase was made directly through our website

3. Non-Refundable Situations

Refunds will NOT be granted in the following circumstances:

• More than 30 days have passed since the purchase date
• You have accessed more than 30% of the course content
• You have downloaded course materials or certificates
• You have completed the course or significant portions thereof
• You changed your mind after completing substantial content
• You claim you did not have time to complete the course
• The course content was difficult or required more effort than expected
• You purchased the wrong course due to your own error (exceptions may apply)
• You violated our Terms and Conditions or engaged in fraudulent activity
• You have a history of excessive refund requests

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your order number and purchase date
3. Provide the name of the course you wish to refund
4. Explain the reason for your refund request
5. Include any relevant details or issues experienced

4.2 Required Information

Your refund request must include:

• Full name and email address used for purchase
• Order confirmation number
• Date of purchase
• Course name
• Detailed explanation of the reason for refund
• Description of any technical issues (if applicable)

5. Refund Processing

5.1 Review Period

Upon receiving your refund request:

• We will acknowledge receipt within 1-2 business days
• Our team will review your request within 5-7 business days
• We may contact you for additional information if needed
• You will receive a decision notification via email

5.2 Approved Refunds

If your refund is approved:

• You will receive confirmation via email
• Your course access will be revoked immediately
• The refund will be processed to your original payment method
• Processing typically takes 5-10 business days
• Bank processing may take an additional 3-5 business days

5.3 Denied Refunds

If your refund is denied:

• You will receive an explanation via email
• You may appeal the decision with additional information
• You will retain access to your purchased course

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

• Technical issues that affected a portion of the course experience
• Significant delays in content delivery
• Course content updates that substantially changed the curriculum
• Requests made slightly after the 30-day period with valid reasons

Partial refund amounts are determined on a case-by-case basis.

7. Technical Issues

7.1 Resolving Technical Problems

Before requesting a refund for technical issues, please:

• Contact our technical support team
• Provide detailed information about the issue
• Allow us reasonable time to resolve the problem (typically 48-72 hours)
• Try suggested troubleshooting steps

7.2 Unresolvable Technical Issues

If we cannot resolve technical issues preventing course access within a reasonable timeframe, you will be eligible for a full refund regardless of the 30-day period or content accessed.

8. Course Bundles and Promotions

8.1 Bundle Purchases

For course bundles or multiple course purchases:

• Refunds may be granted for individual courses within the 30-day period
• The refund amount will be calculated based on individual course prices
• Bundle discounts will be forfeited on refunded courses
• You will be charged the difference if necessary

8.2 Promotional Discounts

Courses purchased during promotional periods:

• Are subject to the same refund policy
• Refunds will be for the amount actually paid
• Promotional codes cannot be reused after refund

9. Payment Disputes and Chargebacks

9.1 Chargeback Policy

If you initiate a chargeback without contacting us first:

• Your account will be immediately suspended
• Access to all purchased courses will be revoked
• We will provide evidence to your financial institution
• Future purchases may be restricted
• You may be responsible for chargeback fees

9.2 Fraudulent Charges

If you notice unauthorized charges on your account, please contact us immediately. We will investigate and resolve legitimate fraud cases promptly.

10. Exceptions and Special Circumstances

10.1 Medical or Emergency Situations

We understand that life circumstances can change unexpectedly. If you experience serious medical issues, family emergencies, or other extenuating circumstances, please contact us. We will review such cases individually and may offer:

• Extended access periods
• Course substitutions
• Refunds beyond the standard 30-day period
• Other accommodations as appropriate

10.2 Course Content Issues

If you experience any of the following, you may be eligible for a refund at any time:

• Course content significantly differs from the description
• Content is misleading or inaccurate
• Course materials are incomplete or inaccessible
• Instructor fails to provide promised support

11. Lifetime Access Guarantee

Courses purchased from MathLearnHub include lifetime access. This means:

• You can access your courses indefinitely after purchase
• You receive all future updates and improvements at no cost
• No ongoing subscription fees are required
• Access remains active unless you violate Terms and Conditions

The lifetime access guarantee is not a reason to delay refund requests. Refund eligibility is still subject to the 30-day window.

12. Refund Method

All approved refunds will be processed as follows:

• Credit/Debit Card: Refunded to the original card used for purchase
• PayPal: Refunded to the PayPal account used for purchase
• Other Payment Methods: Refunded via the original payment method when possible

We cannot process refunds to different payment methods or accounts than those used for the original purchase.

13. Tax Implications

Refunded amounts will include any taxes paid at the time of purchase. You are responsible for understanding any tax implications of refunds in your jurisdiction. We recommend consulting with a tax professional if needed.

14. Course Substitutions

Instead of a refund, you may request to exchange a course for another course of equal or lesser value within the 30-day period. Course substitutions are subject to:

• Availability of the desired course
• Less than 30% completion of the original course
• One-time exchange per purchase
• Price difference payment if applicable

15. Refund Abuse Prevention

To maintain fair pricing and quality service for all customers, we monitor for refund abuse patterns. Accounts showing suspicious activity may:

• Be flagged for review
• Have refund requests denied
• Be restricted from future purchases
• Have accounts permanently suspended

Examples of refund abuse include repeatedly purchasing and refunding courses, accessing most content before requesting refunds, or using multiple accounts to circumvent policies.

16. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase and use of our services after changes are posted constitutes acceptance of the modified Refund Policy. The policy in effect at the time of your purchase will govern your refund rights.

17. Contact Information for Refund Requests

18. Customer Support

Before requesting a refund, we encourage you to contact our customer support team. We are committed to resolving issues and ensuring your satisfaction. Our support team can help with:

• Technical difficulties
• Course navigation questions
• Content clarification
• Learning path recommendations
• Account management issues

19. Feedback and Improvement

Whether or not you request a refund, we value your feedback. Your input helps us improve our courses and services. Please share your experience with us, including:

• What worked well
• Areas for improvement
• Suggestions for new content
• Technical issues encountered

20. Legal Disclaimer

This Refund Policy is part of our Terms and Conditions and is subject to all applicable laws. Nothing in this policy affects your statutory rights as a consumer under applicable consumer protection laws. In jurisdictions where certain terms may not be enforceable, those terms shall be limited to the extent required by law.

By purchasing courses from MathLearnHub, you acknowledge that you have read, understood, and agree to this Refund Policy. If you have any questions or concerns about our refund policy, please contact us before making a purchase.