Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Welcome to MathLearnHub ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mathlearnhub.org and purchase our educational courses. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that you provide directly to us when you:

• Create an account or purchase courses
• Fill out forms on our website
• Contact us via email or phone
• Subscribe to our newsletters
• Participate in surveys or promotions

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Course enrollment and progress information
• Communications with our support team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time stamps

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. We use:

• Essential cookies for site functionality
• Analytics cookies (Google Analytics) to understand site usage
• Marketing cookies (Facebook Pixel) for advertising purposes
• Preference cookies to remember your settings

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your course purchases and orders
• Provide access to course materials and educational content
• Send transactional emails (order confirmations, receipts, account updates)
• Respond to your inquiries and provide customer support
• Improve our website, courses, and services
• Personalize your learning experience
• Send marketing communications (with your consent)
• Detect and prevent fraud and security threats
• Comply with legal obligations
• Analyze site usage and generate statistics

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processors for secure transaction processing
• Email service providers for communication delivery
• Cloud hosting services for data storage
• Analytics providers (Google Analytics, Facebook)
• Customer support platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Investigate potential fraud or security issues

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with access to purchased courses (lifetime access)
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your personal information for certain purposes
• Portability: Request transfer of your data to another service provider
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Marketing Communications

With your consent, we may send you promotional emails about new courses, special offers, and educational content. You can opt-out of marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at [email protected]
• Adjusting your account preferences

Please note that even if you opt-out of marketing communications, we will still send you transactional emails related to your purchases and account.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal grounds:

• Contract performance (to provide courses and services)
• Legitimate interests (to improve our services and prevent fraud)
• Consent (for marketing communications and certain cookies)
• Legal obligations (to comply with applicable laws)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Information

16. Data Protection Officer

For questions specifically related to data protection and privacy, you may contact our Data Protection Officer at: [email protected]

17. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with your local data protection authority or supervisory authority.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.